라임홈 비토리아 팔라시오 알라바-벨라스코

Sitio excelente, una buena experiencia, ubicación super céntrica

沒有收到 check in 電郵，到達後要打國際長途電話找人工客服才收到 check in 電郵，其它都很好。

Extremely complicated check in process. The room lock was not functioning properly. Smoke sensors blinking all the night.

On first site I would rate it perfect, upon visiting this is a totally remote support facility with no human being to answer your request, questions or service. The property is managed remotely from Madrid using WhatsApp. Our first day there we did not have air/conditiong. The unit was turned on the next day of arrival. The last day we were locked out of our room. If it were not for the cleaning staff who witnessed our desesperation I would have lost my luggage, and lost my train ride . Totally unacceptable, The place although modern, clean and with amenities needs to have a “human” to resolve the daily inconveniences. I will “NEVER” stay in a Lime managed property again. They are informal, insensitive people to what they represent. I gave it a 5 of failure!

Arrival Experience: Upon arrival, the temperature was a sweltering 34 degrees. Our apartment was on the top floor, and the heat was unbearable. The air conditioning was not functioning because it had just been switched off for the heating season, despite being advertised as available. This could be perceived as a misleading advertisement. I requested a fan, but there was no staff available to assist with this issue, resulting in a very uncomfortable night. Fortunately, the air conditioning started working the next day at 10:00 AM. Checkout Issues: After the initial discomfort, the rest of our stay went smoothly until checkout. I had previously arranged for a late checkout until 12:00 PM with Customer Service. However, after having breakfast, we returned at 11:15 AM to find that the access code to the building had been deactivated. I reached out to customer service for assistance but did not receive a response. We eventually managed to get back into the apartment to retrieve our suitcases. Conclusion: The apartments themselves are nice and centrally located, but the miscommunication between customer service, the building, and guests significantly detracted from our experience. I hope this feedback helps improve future stays for others.

Great location.Perfect for convenience in Vittoria. We used a parking garage in town, 10 mins walk away Everything needed is provided although we didn't have information for extra bedding for the sofa bed. Not a major issue and we did get help quickly. Not the most comfortable seating if you spend a long time in the apartment, we didn't as we did a lot of day trips. We cooked a few times and had everything we needed.